Shipping & Delivery

What is the standard delivery time?

Our standard delivery time is typically 4–10 business days, depending on your location.

Crossborder shipments are delivered within 10–15 business days depending on customs and transportation processes.

Please note that delivery times may vary depending on the delivery address. Orders shipped to locations outside city centers may take longer to deliver.

How can I track my order? What happens if my order cannot be delivered? How much does shipping cost? What is the standard delivery time? My order shows as 'Delivered' but I haven’t received it. What should I do? My order was returned before delivery. What happens now? Which courier delivers my order? What should I do if the product arrived damaged or defective? Do you deliver to my area? How can I file a complaint about the delivery personnel? Can I pick up my order from a delivery branch? Can I change my delivery address after placing an order? Can I choose a different delivery company?